Terms & conditions
In this section, you will find a clear explanation of our terms and conditions, so you know which rules, rights, and obligations apply when using our products and services.
1. Applicability
1. These general terms and conditions apply to – and form an inseparable part of – every offer, quotation and agreement relating to products of any kind to be delivered by Behaviour in Mind, hereinafter referred to as “the provider”, unless explicitly agreed otherwise in writing.
2. In these general terms and conditions, “the customer” means: any (legal) person who orders and/or purchases goods or products from or through the provider.
“the customer” means: any (legal) person who orders
and/or purchases goods or products from or through the provider.
3. Deviations from these terms and conditions are only valid if explicitly agreed in writing by both parties.
uitdrukkelijk en schriftelijk zijn overeengekomen.
2. Formation and Amendment of the Agreement
1. All offers and quotations made by the provider, in any form whatsoever, are without obligation unless a period for acceptance is included in the offer. An agreement is only established through written (order) confirmation by the provider or through actual execution by the provider.
vrijblijvend tenzij in het aanbod een termijn voor aanvaarding is opgenomen.
Eerst door schriftelijke (order)bevestiging van gebruiker of door feitelijke
uitvoering door gebruiker komt een overeenkomst tot stand.
2. All descriptions in the quotation of the mentioned products, cases to be carried out, lessons to be given, are merely indicative. Minor deviations are therefore not at the expense and risk of the provider.
uitgevoerd worden, lessen die gegeven worden, strekken slechts ter indicatie.
Geringe afwijkingen komen derhalve niet voor rekening en risico van
gebruiker.
3. Obvious typing errors or mistakes in the provider’s offers release the provider from the obligation to perform and/or any resulting liability for damages, even after the agreement has been concluded.
ontheffen haar van de nakomingsplicht en/of eventuele verplichtingen tot
schadevergoeding daaruit voortvloeiend, ook na de totstandkoming van de
overeenkomst.
3. Execution of the Agreement
1. Delivery takes place according to what is stated in the quotation. If the customer refuses to take delivery at the agreed time, or fails to provide information or instructions necessary for delivery, the provider is entitled to charge the costs of the product.
afname op het overeengekomen moment weigert, of nalatig is met het
verstrekken van informatie of instructies die noodzakelijk zijn voor de
levering, is gebruiker gerechtigd de kosten voor het product in rekening te
brengen.
4. Prices
1. All prices are in euros and exclude VAT and other government‑imposed charges.
die van overheidswege worden opgelegd.
5. Payment
1.Payment must always be made within 30 days of the invoice date. The customer is not entitled to offset any claim against amounts charged by the provider.
klant is niet gerechtigd om enige vordering op gebruiker te verrekenen met de
door gebruiker in rekening gebrachte bedragen.
2.The provider is always entitled to invoice delivered goods or products per partial delivery.
producten per deellevering te factureren.
3. Payment is made by deposit or transfer to a bank or giro account designated by the provider. The provider is always entitled to require security for payment and/or advance payment, both before and after the agreement is concluded, and may suspend execution until such security or advance payment is received. If advance payment is refused, the provider is entitled to dissolve the agreement, and the customer is liable for any resulting damages.
aangewezen bank- of girorekening. Gebruiker heeft steeds het recht om zowel
vóór als na de totstandkoming van de overeenkomst zekerheid voor de
betaling c.q. vooruitbetaling te verlangen, zulks onder opschorting van de
uitvoering van de overeenkomst door gebruiker, totdat de zekerheid verschaft
is en/of de vooruitbetaling door gebruiker is ontvangen. Indien vooruitbetaling
zou worden geweigerd, is gebruiker bevoegd de overeenkomst te ontbinden en
is de klant aansprakelijk voor de daaruit voor gebruiker voortvloeiende
schade.
4. If payment is not made on time, the customer is in default by operation of law without the need for a notice of default. From that moment, the customer owes statutory commercial interest as referred to in Article 6:119a BW of the Dutch Civil Code.
zonder dat een ingebrekestelling noodzakelijk is. De klant is aan gebruiker
vanaf dat moment wettelijke handelsrente verschuldigd als bedoeld in artikel
Article 6:119a BW of the Dutch Civil Code.
5. If, after the expiry of an additional payment term set by written reminder, no payment has been received, the customer owes a penalty equal to 10% of the principal amount owed including VAT, regardless of whether the provider has incurred extrajudicial collection costs, and without prejudice to the provider’s right to claim damages.
betalingstermijn nog geen betaling ontvangen is, is de klant een boete
verschuldigd gelijk aan 10% van de door de klant aan gebruiker verschuldigde
hoofdsom inclusief BTW, ongeacht of gebruiker buitengerechtelijke
incassokosten heeft moeten maken en onverminderd het recht van gebruiker
om schadevergoeding te vorderen.
6. Without prejudice to the provider’s other rights under this article, the customer is obliged to reimburse the provider for collection costs that exceed the sending of a single reminder or making a simple settlement proposal, obtaining simple information, or compiling a file in the usual manner. These costs are determined based on the guidelines applicable at Dutch courts.
7. The applicability of Article 6:92 of the Dutch Civil Code is excluded with regard to the penalty clause included in this article.
6. Dissolution and termination
1. The customer is deemed to be in default if they fail to fulfil any obligation under the agreement, or fail to do so on time, as well as if they do not comply with a written reminder to fully comply within a reasonable period.
2. In the event of default, the provider is entitled, without any obligation to pay damages and without prejudice to its rights, to dissolve the agreement in whole or in part by written notice to the customer and/or to demand immediate payment of any amount owed and/or to invoke retention of title.
3. The provider is entitled to dissolve the agreement with immediate effect if the customer applies for suspension of payment or bankruptcy, or if such is applied for against them, or if seizure is placed on all or part of their assets. All invoiced amounts then become immediately due. The provider shall never be liable for damages due to such termination.
4. After accepting the quotation, the customer may dissolve the agreement subject to the following costs:
- Up to 30 days prior to execution: no costs (except preparation costs and any catering and venue costs)
- From day 30 to day 14 prior to execution: all preparation costs and any catering and venue costs, plus 25% of the remaining quotation amount
- From day 30 to day 14 prior to execution: all preparation costs and any catering and venue costs, plus 25% of the remaining quotation amount
6a. Cancellation and modification of training
1. Cancellation by the customer: Since Behaviour in Mind’s training programmes are custom‑developed and prepared, the following cancellation conditions apply:
- Up to 30 days prior to execution: no costs (except preparation costs and any catering and venue costs)
- From day 30 to day 14 prior to execution: all preparation costs and any catering and venue costs, plus 25% of the remaining quotation amount
- From day 30 to day 14 prior to execution: all preparation costs and any catering and venue costs, plus 25% of the remaining quotation amount
2. Change of date or location: The customer may request a change of date or location. Behaviour in Mind will assess whether the change is feasible.
- If feasible, any additional costs (such as venue changes, travel time, or preparation costs already incurred) will be charged.
- If not feasible, the original agreement and cancellation terms remain in force.
3. Cancellation or rescheduling by Behaviour in Mind
Behaviour in Mind reserves the right to reschedule, adjust, or cancel a training in case of force majeure, trainer illness, or other unforeseen circumstances that make execution reasonably impossible.
Behaviour in Mind will make every effort to offer a suitable alternative, such as an adjusted format (e.g., online) or a new date.
If no suitable alternative is possible, the participant is entitled to a refund of the amount already paid. If the participant refuses a reasonable alternative without valid grounds, the right to a refund lapses.
Behaviour in Mind is not liable for any indirect damage or additional costs of the customer, including but not limited to travel and accommodation expenses.
4. Participant substitution: The customer may replace a participant free of charge with another employee, provided this is communicated at least 48 hours in advance and the replacement meets any admission requirements.
5. Participant obligations: For training leading to a SCAnS® certificate:
- attendance is mandatory;
- assignments or tests must be fully completed;
- certification is only issued when all conditions are met.
No refund is provided in case of insufficient attendance or effort.
7. Force majeure
1. The provider is not liable if a failure is the result of force majeure. During the period of force majeure, the provider’s obligations are suspended. If the period of force majeure lasts longer than three months, both parties may dissolve the agreement without judicial intervention and without any obligation to pay damages.
2. Force majeure includes unforeseen circumstances beyond the provider’s control, such as serious business disruptions, production reductions, strikes, war, mobilisation, transport delays, or delayed/incorrect deliveries by third parties.
3. If the provider has already partially fulfilled obligations at the time force majeure occurs, the provider may invoice the delivered or deliverable part separately.
8. Liability
The provider ensures customer safety as much as possible and minimises the risk of damage or injury. If damage or injury nevertheless occurs as a result of the provider’s product, the provider cannot be held liable. Participation is at the customer’s own risk.
9. Copyright / ownership of course materials
1. Ownership of course materials and course content lies with the provider.
2. The provider retains all rights under copyright and intellectual property law.
3. The provider has the right to use knowledge gained during the execution of an agreement for other purposes, provided no strictly confidential information is disclosed to third parties.
10. Confidentiality
1. All information provided by customers and/or participants is confidential for: the provider, its employees, trainers, and any third parties performing work for or on behalf of the provider.
11. Disputes and applicable law
1. If there is any uncertainty regarding the interpretation of one or more provisions of these terms and conditions, interpretation shall take place “in the spirit” of these terms and conditions.
2. Dutch law applies to all agreements with the provider. Foreign legislation and treaties, including the Vienna Sales Convention (CISG), are excluded.
3. All disputes arising from or relating to this agreement will be submitted exclusively to the competent court in the district where the provider is established.
12. Complaints procedure
Complaints are preferably discussed immediately during the training. If this does not lead to a satisfactory outcome, the following procedure applies.
Article 1 Definitions
- 1. Complaint: any written expression (preferably by email) from an organisation or person addressed to Behaviour in Mind expressing dissatisfaction with printed materials, education, trainers, policy, or conduct by or on behalf of Behaviour in Mind.
- 2. Complainant: the person submitting a complaint.
- 3. Employee: any staff member of Behaviour in Mind.
Article 2 Purpose of the complaints procedure
Article 2 Purpose of the complaints procedure
The purpose of this procedure is to handle complaints adequately and confidentially, to reach a solution that satisfies the complainant as much as possible, and to prevent recurrence.
en vertrouwelijke manier af te handelen, tot een oplossing komen zodat de klager zo
goed mogelijk tevreden wordt gesteld en de herhaling van de klacht wordt
voorkomen.
Article 3 Procedure Any employee receiving a complaint is responsible for correct handling. The employee records: date of receipt, name of complainant, phone number, summary of the complaint, and their own name. The complaint is then forwarded to the supervisor, who contacts the complainant to seek a solution.
Article 4 Timeframes Receipt of the complaint is confirmed within 10 days. The complaint is handled within 4 weeks unless more time is needed for investigation.
If more time is required, Behaviour in Mind will inform the complainant in writing.
Article 5 Independent third party If no solution is reached between complainant and supervisor, an independent external complaints officer may be consulted. Their decision is binding for Behaviour in Mind.
Article 6 Recording complaints Each department records complaints as described in Article 7. Complaints are stored in a designated location.
Article 7 Requirements for recording In addition to the data listed in Article 3, the record must include the solution to the complaint.
Article 8 Confidentiality a. Everyone involved in submitting or handling the complaint must observe confidentiality. b. This obligation continues even after the person is no longer subject to the complaints procedure.
Article 9 Retention period Complaints and their handling are stored for a maximum of 1 year, after which they are destroyed.
13. SCAnS® Certification
1. Behaviour in Mind is certified to provide SCAnS® training. SCAnS® is a behavioural analysis system developed by EmotionIntell (EIA).
2. If applicable, participants receive an official SCAnS® certificate upon successful completion, issued by Behaviour in Mind in collaboration with EmotionIntell (EIA).
3. Behaviour in Mind is not responsible for changes in certification requirements, recertification conditions, or quality standards set by EmotionIntell (EIA). Behaviour in Mind aims to communicate any consequences of such changes clearly and in a timely manner.
4. Certification is only issued when the participant meets all criteria set by Behaviour in Mind and/or EIA, including attendance, active participation, and successful completion of assignments or tests.
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Complaint Form Behaviour in Mind
Details of the submitter
Name*: _________________________________________________
Address* : _________________________________________________
City* : ____________________________________________ Telephone number*: _________________________________________
Description of the complaint*
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
When and where did the event you are complaining about take place?*
___________________________________________________________________
Have you previously contacted Behaviour in Mind about this complaint?
Yes / No
If yes, with whom, and what was agreed at that time?___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
What action do you expect from Behaviour in Mind?___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Signature of submitter*
Date*:
*These fields are mandatory.
Please submit this form via contact@behaviourinmind.nl
Complaints are handled confidentially.
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